SB Electronic Systems Ltd
Arden Grove
Harpenden
Herts
AL5 4SL
Tel: 01582 769991
Fax: 01582 461705
email: sales@telepen.co.uk
After-Sales Support
Our after-sales support encompasses a highly experienced team who offer a professional service to our maintenance customers. Our maintenance contracts offer telephone support during normal office hours to screen ’fault’ reporting. If the initial call fails to resolve the issue, we may take advantage of the remote access facilities to interrogate your system.
Any hardware faults are normally dealt with via site attendance by one of our team of mobile staff. Where an on-site presence is required we aim to attend site within one working day of the fault being reported. This, together with a carefully managed spares stock holding policy, means that we are able to fix the majority of faults within the first working day.We now maintain all equipment ourselves thus avoiding any delays to the customer whilst a sub-contractor is instructed. This means our customers have one point of contact, and we can ensure that we are aware of any fault trends. These trends will be picked up through our ISO9001 procedures whereby all faults are analysed and reviewed by management on a monthly basis. Any perceived downturn in quality is carefully analysed and fed back to either outside suppliers or to the internal development team.
Where the installed system includes turnstiles and similar moving barriers, preventative maintenance site visits are routinely included in our support service.
Please ask our Support Team for details of our maintenance contract.
